By accessing the website or when placing an order with The Hidden Gem (here in after referred to as “we”) the customer (here in after referred to as “you”) agree to be bound by all the terms and conditions (the Terms). We reserve the right to revise these Terms without prior notice to you.

Any links to other websites, which are not operated by us is out of our control and we accept no responsibility for them. 

If you submit an order for goods via this site by submitting the order, you order is an offer to us to buy the goods on our website.

We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. With this email the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. The contract’s content will be stored. You can find the details about your recent orders in your customer login.

If the details in the email confirming your order are incorrect, please contact customer services using the following link https://hiddengem.ie

The contractual language is English.

We shall use our reasonable endeavors to ensure that prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but the prices on the site at the time of any order placed will be the prices applicable to that order.

Where the price for a product is less than our stated price, we will charge the lower amount on dispatch. However, we have no obligation to sell the Product to you at the incorrect lower price if the error is obvious and noticeable and could have reasonably been recognized by you as incorrect.

If the correct product price is higher than the price on the site we will either contact you before dispatching the product, or reject your order and notify you of such rejection. 

Unless stated otherwise, all prices include exclude delivery costs.

Information displayed on this site relating to availability is subject to change by us without prior notice.

We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We will deliver the goods ordered by you to the in order in which you gave us at the time when you made the order on our website.

Standard delivery from The Hidden Gem takes 1-3 days. Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. Time of high traffic may need slightly longer delivery times.

We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. If we are unable to make the delivery because there is nobody home we will leave a card confirming that we have attempted delivery. It will then be your responsibility to arrange a new delivery date.

Payment for goods can be made by one of the following payment methods:

Debt and credit card payments from VISA, Mastercard and Paypal.

One of the most important components of online business is creating a trusted environment where customers feel confident in making purchases. Our SSL certificates create a foundation of trust by establishing a secure connection. To ensure visitors their connection is secure, see the provide visual cues, such as a lock icon or a green bar.

Under the current regulations you can cancel your order at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to info@hiddengem.ie.

If you are in possession of the goods you are under the duty to retain and take reasonable care of them. 

You must send the goods back to us in their original condition (See Returns Section - that means not being worn or used with original packaging and brand labels) to our return address (Thie Hidden Gem, Seaview, Kilmore, Co. Wexford, Y35 EHC2, Ireland). 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or make it impossible for the courier company.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

In addition to the cooling off period we have our own return policy.

We want you to be satisfied with your purchase. Therefore, whenever you shop at maryelisabehts.ie you have the opportunity to return the goods within 7 days which is more favorable than the legal requirement. The only condition is that the goods will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. 

* PLEASE NOTE that we do not offer returns on sale items.

When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation.

We will refund the price of the goods in full.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will: 

- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or

We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

We reserve the right to cancel the contract between us if, for example: 

We have insufficient stock to deliver the goods you have ordered;

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 7 days of your order.

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Our liability connected to any products acquired through the hiddengem.ie website is strictly limited to the buying price of the product. This does not limit our liability regarding

• Death or personal injury caused by our negligence

• Fraudulent misrepresentation

• In any way were it would be illegal for us to exclude our liability.

hiddengem.ie is not liable for any loss of income, profit or contracts.

In the event that is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:

• The impossibility to use the means public or private transport.

• The impossibility of the use of private or public telecommunications.

• Riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.

If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

All notices given by you to us must be given to us in writing by email or at the address detailed in clause 1 above. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

• We may make available to you promotional codes from time to time. Any use by you of a promotional code in respect of an order shall only be permitted where used by the person for whom it is intended and for a single use.
• Promotional codes are not valid in conjunction with any other offer.
• There is no cash alternative available in respect of the promotional code.
• We may withdraw the promotional codes at any time without notice.
• Promotional codes are only available on Republic of Ireland mainland orders.
• Promotional codes cannot be used against postage and packaging costs.
• Promotion codes cannot be used after the expiration date.
• Promotional codes will only be accepted if submitted at the point of order. We will not subsequently apply a promotional code if the order is submitted without the promotional codes application. Please check your order thoroughly before placing to avoid disappointment.
• The promotional code will be applied proportionally to the Goods. Any returns or refunds on Goods purchased with the benefit of the promotional code will be on the proportional price as indicated in the sales invoice.

• We may in our sole discretion offer competitions to you at such times and in such manners as we deem appropriate.
• All prizes offered are non-transferable and cannot be substituted for a cash alternative.
• There will be one entry per person, per residential address only unless otherwise stated. We may in our discretion deem duplicate entries void.
• There will be only one winner per competition, drawn at random after the closing date unless otherwise stated.
• Our decision as to the winner of the competition is final and no correspondence shall be entered into.
• Winners will be notified by email.
• Prizes will be delivered to your nominated address at our expense. You shall inform us of all information necessary to ensure that the prize is delivered as soon as reasonably practicably.
• Competitions are open to Republic of Ireland residents only
• Employees, families and friends of maryelizabeth.ie are not allowed entry.
• Please read the terms and conditions of any competition carefully before taking part in the same.

We use your personal data to provide goods and services to you and to enter into and administer the credit account you have with us.

We will use your personal data in the following ways:

• To provide goods and services and to manage your retail account including administering payments, returns and responding to queries.
• To assess whether to offer you a credit facility and for ongoing administration of any credit facility. This includes accessing and sharing information with the Central Credit Register, as required under the Credit Reporting Act 2013.
• To administer any financial services products that you have.
• To administer any prize draw or competition you may enter.
• To analyse your shopping preferences or how you interact with or use our website.
• For research and statistical purposes.

The information collected will be used to provide quotations or answer queries as requested initially, some information may be subsequently used to contact the client providing the information. Users who provide information will only receive information and/or services he/she requested.

Out of respect for the privacy of our users we present the option to not receive these types of communications. We will not supplement information collected at our Website with data from other sources. 

We need to process your personal data for a number of different reasons and these are our legal bases for processing. We also need to keep your personal data for as long as is necessary for us to operate our business and to comply with legal and regulatory obligations.

We rely on one or more of the following legal bases for processing personal data:

• To perform our contract with you or to enter into a contract with you.
• To fulfill our legitimate interests.
• Examples of our legitimate interests are: direct marketing, fraud prevention, preventing and investigating crime including financial crimes, assessing affordability and credit worthiness and IT security.
• To comply with legal obligations to which our business is subject.

Consent

Below is a non-exhaustive list of some of the reasons we need to retain your personal data:

• Compliance with the requirements of the Central Bank of Ireland, or other relevant Authority.
• Compliance with Anti Money Laundering Regulations.
• Reporting obligations to the Central Credit Register.
• Ensuring we have relevant information in the event of any queries or complaints.
• Being able to identify if you have purchased a product which is subject to a product recall.
• Being able to service any product or service guarantee you have purchased.
• To assist with the establishment, exercise or defense of legal claims.

We may transfer your personal data to the following third parties

• Delivery companies – our couriers, parcel firms and mail firms who deliver your goods or services and manage any returns on our behalf.
• Distributors and manufacturers of goods – our partners who fulfill orders and deliver products to you and manage any returns on our behalf.

Your personal data is protected by legal rights, which include your rights to:

• Object to our processing of your personal data.
• Request that your personal data is erased or corrected.
• Request access to your personal data.

For more information or to exercise your data protection rights, please contact us using the contact details above.

You also have a right to complain to the Data Protection Commissioner (www.dataprotection.ie), which regulates the processing of personal data.

From time to time we may contact you with details on special promotional offers or products that we think you would be interested in, via Email, Telephone, SMS or Post. If you do not want to receive these communications you can opt out in the following ways:

Existing customers who have registered their account online - log into My Account, go to 'My Details' / 'Contact Preference' and tick each method of contact you wish to opt out of.

If you don't have an account or your account isn’t registered online - you call us on (087) 985 8301

or write to The Hidden Gem, Seaview, Kilmore, Co. Wexford, Y35 EHC2, Ireland. Please state which contact method you wish to be removed from (existing customers should provide their Account Number). Please clearly state whether you wish to be removed from hiddengem.ie communications, communications from Third Parties, or both.

Please note:

Requests not received in the specific format indicated, are in danger of being misdirected. We reserve the right for our customer advisors to contact you regarding your account where necessary.